Operations Manager

Operations Manager

Operations Manager- Phoenix, AZ

The Operations Manager is responsible for the daily management of the facility, focusing on chemical processing, compliance, and profitability. This role requires technical expertise to lead a team of inspectors/technicians, ensuring safety and quality standards are met while delivering exceptional service to our customers. The Operations Manager will also maintain a high functioning employee base through solid HR practices and safety education and awareness programs.

MAJOR RESPONSIBILITIES/ACTIVITIES:

General Functions:

Production & Operations: Manage daily shop activities, scheduling projects and technicians, supporting the chemical, coating, masking, and nondestructive processing departments.
Financial & Administrative: Drive business Profit and Loss (P&L) statements, budgeting, project quoting, and reviewing staff expense reports.
Compliance & Safety: Ensure adherence to environmental regulations (Air Quality, Stormwater, Wastewater Permits) and EHS management systems. Promote and enforce MISTRAS Drug/Alcohol and Safety Policy Manuals.
Customer Relations: Serve as the key contact for customer inquiries, technical assistance, and resolving issues promptly.
Quality Control: Review technical work, interpret blueprints to develop processing techniques/masking, and ensure accuracy in inspection reports.
Personnel Management: Evaluate, train, and supervise technicians, providing corrective action as required.
Manage daily activities and costs associated within the operations team.
Problem solving and providing clear, supported and concise recommendation to management.
Utilization of key performance indicators to increase customer value.
Serve as back up to the General Manager in their absence or upon request.
Review and approve expense reports submitted by technical support staff.
Properly complete all required forms and paperwork.
Provide administrative office assistance as needed.
MINIMUM REQUIREMENTS:

·    2-3 years of management experience in a production setting

·    Strong knowledge of aerospace and defense markets.

·    Strong communication skills to promote good team environment

·    Sales and/or marketing experience a plus

ESSENTIAL PHYSICAL FUNCTIONS:

·    Frequent lifting up to 30 lbs.

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Fulltime positions with competitive wages and benefits that include health, dental, vision

and 401(k).